Products · IT Service Management
Tickets, incidents, SLAs and IT assets in one service desk, with AI that routes and resolves routine requests.
Why switch
With pen & paper
With Zero Ink
Features
Log, prioritise and assign every request and incident.
Set response and resolution targets and see breaches before they happen.
Track laptops, devices and licences with their owners and history.
Staff raise and follow their own requests without calling IT.
Answers to common issues, so users can help themselves.
AI agents sort tickets and resolve routine requests like password resets.
IT Service Management is how an IT team handles requests, incidents and assets. Our ITSM software gives you one service desk to manage it all.
Yes, for routine requests such as password resets. More complex tickets are routed to the right person.
Yes. A self-service portal lets staff log and track their own requests.
Yes. Through our integration services, we connect the service desk to the tools your team already uses.
Tell us what you need and we'll show you how Zero Ink fits your business.